Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

Approved refunds are typically processed within 5–10 business days depending on your payment provider.

To start a return, please contact us at: support@lunence.com.

If your return is accepted, we will provide instructions on how and where to send your package.

Please note:

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Items sent back without first requesting a return will not be accepted.

Refunds:
Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you will be automatically refunded to your original payment method.

Exchanges:

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.

We only replace items if they are defective or damaged.

This policy does not affect your statutory rights under UK law.

At Lunence, we value customer satisfaction and always aim to provide fair solutions for our customers.