Shipping policy

Shipping Policy

At Lunence, we are committed to delivering your order safely and efficiently.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Shipping Times

We currently ship across the United Kingdom.

Estimated delivery times:
7–14 business days

Please note that shipping times are estimates and may vary depending on location, customs processing, weather conditions, or carrier delays.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Incorrect Address Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Delayed or Lost Packages

While most orders arrive within the estimated timeframe, occasional delays may occur due to external factors beyond our control.

If your package appears delayed or lost, please contact our support team and we will gladly assist you.

For any shipping-related questions, please contact:
support@lunence.com

Thank you for shopping with Lunence.